SHIPPING POLICY

You will be given an indication of the expected delivery time when you place your order online. For Single's team will try their best to meet these estimates but cannot guarantee that such estimates must be met.

For Single provides free shipping on all orders above HK$400 (after discounts and vouchers have been applied). Orders under HK$400 will be subjected to a shipping fee, which depends on the products. For Single reserves the right to update its shipping policy at its sole discretion without prior notice.

RETURN POLICY

In order to provide you with the best possible online shopping experience, For Single maintains a 14-day return policy. If for the defect of the product or which is not as described as your purchase, you can return your order for a full refund or exchange.

 

  • You can return your order for up to 14 days from the purchase date.

  • Products must be in original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging.

  • Return items must not fall under the list of non-refundable brands / items here.

  • Please note that we will not be able to provide a refund on any shipping fees charged for the original order.

  • You will be responsible for the shipping fee of returning products.

PAYMENT METHOD

Credit card payment and offline payment are both accepted. For credit card, Visa/ Mastercard/ Amex are accepted; for offline payment, bank transfer to HSBC 521-028266-838 The Singles Limited / FPS via ID: 160335352 or phone number: 93844491

By placing an order using credit card method, you confirm that bank account used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to The Singles Limited, we will not be liable for any delay or non-delivery.

Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.